Refund Policy

Effective Date: 1-28-2025

At Coast 2 Coast Jerky, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our website.

1. All Sales Are Final

1.1 Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges of our beef jerky products.

1.2 We encourage customers to review product details, ingredients, and allergen information carefully before completing their purchase.

2. Damaged or Defective Products

2.1 If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@c2cjerky.com.

2.2 To process your request, please provide the following information:

Order number
Description of the issue
Photos of the damaged or incorrect items

2.3 After reviewing your claim, we may, at our discretion, issue a replacement or refund for the affected items.

3. Refund Eligibility

3.1 Refunds may be granted under the following circumstances:

Your order was damaged during transit.
You received the wrong product.

3.2 Refunds will not be granted for the following:

Change of mind after purchase.
Delayed deliveries due to circumstances outside our control (e.g., carrier delays, weather).
Products spoiled due to unattended deliveries.

4. Refund Process

4.1 Approved refunds will be issued to the original payment method used at checkout.

4.2 Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Cancellations

5.1 Orders can only be canceled if they have not yet been processed or shipped. Once your order is processed, it cannot be canceled or refunded.

5.2 To request a cancellation, please contact us as soon as possible at info@c2cjerky.com

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

Email: info@c2cjerky.com